A maintenance ticket a tradesperson can schedule without visiting first.
VerwaltKlar captures issues where tenants already type — in their messenger. Photos, location, category and availability are collected as structured data, prioritised with AI assistance, and handed to your own trusted tradespeople. Fewer calls, fewer follow-up questions, far less admin time per ticket.
- No tenant app to install
- Your existing tradespeople
- Data stays in Europe
Guided messenger intake — without another tenant app.
Today's reality
Maintenance runs on phone calls, spreadsheets and gut feeling.
For a property manager with several hundred units, the cost isn't the repair. It's all the coordination that happens before it.
Reports without structure
A call, a voice note, a one-line email. Everything has to be chased, translated and retyped into a spreadsheet by hand.
A site visit before the quote
Because the report is too thin, the tradesperson drives out just to look. A second appointment follows for the actual work.
No portfolio-wide visibility
Which status, which building, which priority? The answer lives in inboxes and in individual colleagues' heads.
Nothing to show the owner
Reporting means manual rework — retrospective, incomplete and expensive for everyone involved.
How it works
From a tenant message to a job that can actually be scheduled.
A guided chat conversation collects exactly what a tradesperson needs to judge effort and timing — without driving out first.
- 01
Tenant reports in a messenger
A guided WhatsApp or Telegram conversation — multilingual, no additional app and no training required.
- 02
A structured ticket is created
Photos, category, building and unit, description and availability windows are assembled automatically.
- 03
AI triage and urgency
Category, description quality and urgency are pre-assessed. Safety hazards are escalated by a hard rule.
- 04
Matched to the right provider
Your own trusted trades first, the wider network second — location-aware, and always a suggestion rather than an automatic dispatch.
- 05
Tracked to close
Status, responses and the completion rating land in one place — for the office, the tenant and owner reporting.
Approval stays with the property manager. VerwaltKlar never decides how your budget is spent.
Video demo
See the complete flow in a few minutes.
From the tenant's first message to a structured ticket for the property manager and tradesperson.
Request a personal demoDemo video coming soon
Until then, we would be happy to walk you through it personally.
What changes
Less coordination, more oversight.
- Tenant self-service
- Reports arrive complete instead of getting lost in callbacks and voice notes.
- Admin time per ticket drops
- Manual retyping, chasing details and phoning around largely disappear.
- Owner-facing reporting
- Buildings, units, assets and ticket histories are structured and ready to report on at any time.
- No more blind site visits
- Whoever drives out already knows the job, the parts needed and when someone will be home.
Technology
Modern AI, European operations.
Gemini on Vertex AI carries the guided conversation, reads documents and pre-assesses category, urgency and cost liability. Everything runs on Google Cloud in the europe-west1 region — built around privacy, security and European data residency.
- Gemini on Vertex AI
- Document AI
- Cloud Translation
- Cloud Run
- Cloud Functions
- Firestore
EU data residency
The scope
What VerwaltKlar covers.
VerwaltKlar isn't a set of separate tools but one continuous process — from taking on a lease to closing the job. Here's the scope:
- 01
Guided issue reporting in the messenger, multilingual
- 02
Automatic translation of the report into the reader's language
- 03
Structured tickets with photos, location and time slots
- 04
AI-assisted categorisation and urgency assessment
- 05
AI pre-assessment of cost liability against the lease clauses
- 06
Response windows per severity with automatic escalation
- 07
Tradesperson access without an account via a secure one-time link
- 08
Roles for office, owner, tenant and tradesperson
- 09
Lease intake with automatic tenant onboarding
- 10
Lease review cycle with an immutable change history
- 11
Property, unit and asset register
- 12
Provider matching from your own roster and the network
- 13
Post-completion ratings that feed back into matching
- 14
Ticket oversight across the whole portfolio
- 15
Invoice processing and German tax-report export
- 16
WhatsApp as an additional reporting channel
- 17
Owner-facing reporting and analysis
- 18
Profile completeness with prompts for data gaps
Become a partner property manager.
We're looking for property managers with their own portfolio and existing tradesperson relationships who want to rebuild maintenance on structured data. Partners get early access and shape the product directly.
A structured pilot with a clear process and a defined hand-off point.